Crusado Privacy Policy

At Crusado, we are committed to protecting your personal data and respecting your privacy whenever you use our platform. This Privacy Policy explains how we collect, use, store and protect the information you share with us when you register for Crusado casino, play our games, place bets on our sportsbook, or otherwise interact with our services. By creating an account, you agree that we may process your personal data as described below.

We encourage every player searching for Crusado casino login or browsing a Crusado casino review to read this policy carefully before registering. If you have questions about how we handle your data, you can contact us at any time using the details provided at the end of this document.

Information We Collect

We collect several categories of personal information in order to provide our services, verify your identity, and comply with our legal obligations under anti-money laundering rules, including the standards referenced in the 5th AML Amendment. Our Crusado platform gathers data at registration, during gameplay, and whenever you make a deposit or request a withdrawal.

• We collect identification details such as your name, date of birth, address, phone number and email address when you register at Crusado.
• We gather financial information, including payment method details, deposit and withdrawal history, and transaction records.
• We track your gaming activity, including games played, stakes, wins, bonus usage and time spent on our site, to improve our services and maintain fair play.
• We may collect technical data such as your IP address, device type, browser information and language preference, since our storefront is available in French, German and English.
• We may request additional documents for identity verification, source-of-funds checks, or face and phone verification where our compliance team deems it necessary.

How We Use Your Information

We use the information we collect for several legitimate purposes connected to operating Crusado casino safely and in accordance with applicable law. Our terms do not name a specific governing jurisdiction, but we process personal data in line with general data protection principles and the applicable Law referenced in our general terms.

• We use your data to create and manage your account, including enforcing our one-account-per-person, household, phone number, email and IP address rule.
• We use your information to process deposits and withdrawals, apply withdrawal limits tied to your VIP level, and detect unusual account activity.
• We use your contact details to send you information about our welcome bonus, reload offers, cashback promotions, tournaments and other marketing communications, where you have not opted out.
• We use your data to perform identity, balance and source-of-funds checks, particularly before processing a withdrawal request or validating a Crusado casino bonus.
• We use aggregated and anonymised data to improve our game selection, our Store on Coins loyalty program, and our overall player experience.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share information with carefully selected partners where necessary to run Crusado casino and meet our legal obligations.

• We share data with payment providers to process deposits and withdrawals, including cases where we may pay through a different payment system than the one you originally requested.
• We share information with game and live casino providers, including Evolution, Pragmatic Live, OnAir and Winfinity, to the extent necessary to deliver gameplay and verify fair results.
• We may disclose information to regulators, law enforcement agencies, or auditors where required by applicable law or to investigate suspected fraud or money laundering.
• We may share data with verification and fraud-prevention services when confirming your identity or reviewing a withdrawal request.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website to remember your language preference, keep you logged in, and understand how players use Crusado. Our cookie practices help us personalise your experience, including the Crusado bonus offers and promotions you see, and support the functionality of our mobile web platform. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit some features of our site.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, accounting and regulatory obligations. Because our general terms reference AML standards, we may retain transaction records, verification documents and communication history even after account closure, where required to demonstrate compliance or resolve disputes.

Data Security

We take appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse or alteration. Our Crusado team restricts access to personal data to staff who need it to perform their duties, such as processing a Crusado casino bonus claim or verifying a withdrawal. While we work hard to safeguard your data, no system is completely secure, and we encourage you to use a strong v]gX+GR]]S#&[1I) and keep your login credentials confidential whenever you use Crusado login.

Your Rights

Depending on your location, you may have certain rights regarding your personal data. We aim to respect these rights wherever applicable, subject to our legal and regulatory obligations.

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request that we delete your data, subject to our legal retention requirements.
• You may object to or restrict certain processing of your information, including marketing communications.
• You may withdraw consent for marketing at any time by contacting our support team.

International Data Transfers

Because our platform serves players across multiple countries and currencies, including EUR, PLN, CHF, HUF, CZK, DKK, CAD and AUD, your data may be transferred to and processed in countries outside your country of residence. We take steps to ensure that any such transfers are handled with appropriate safeguards consistent with applicable data protection standards.

Restricted Jurisdictions

We do not offer our services to residents of certain restricted countries, and this list may be updated without prior notice. If you access Crusado from a jurisdiction where our services are not permitted, we reserve the right to suspend your account, restrict withdrawals, or request additional verification, and we will handle any personal data collected in that process in accordance with this policy.

Children's Privacy

Our services are intended only for adults who meet the applicable legal age requirement in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have collected information from an underage individual, we will take steps to delete that data and close the related account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or legal requirements. We encourage you to review this page periodically, particularly before making a deposit, claiming a Crusado no deposit bonus, or requesting a withdrawal, so that you remain informed about how we handle your data.

Contact Us

If you have any questions about this Privacy Policy, how we process your personal data, or your rights as a player at Crusado casino, please contact our support team at [email protected]. For complaints regarding data handling or any other matter, you can reach us directly at [email protected]. We aim to respond to all privacy-related enquiries promptly and transparently.