Crusado Terms and Conditions

Welcome to Crusado Online Casino. These terms and conditions govern your use of our website, our games and our sportsbook. By creating an account with us, you confirm that you have read, understood and accepted the rules set out below. If you do not agree with any part of these terms, you must not use our services.

Who We Are

At Crusado, we operate an online gaming platform offering slots, live casino games, table games and sports betting. Our Crusado platform is available in French, German and English, with French set as the default language on our storefront. We price all transactions in euro, while also supporting PLN, CHF, HUF, CZK, DKK, CAD and AUD for your convenience. We reserve the right to amend these terms at any time, and continued use of our services after changes are published constitutes your acceptance of the revised terms.

Eligibility and Account Registration

To use our services, you must be of legal age in your jurisdiction and capable of entering into a binding contract. We at Crusado allow only one account per person, household, phone number, email address and IP address. We verify every account through documentation and may, at our discretion, carry out additional checks including phone or face verification.

• We require accurate and truthful information during registration
• We may suspend or close accounts found to be duplicated or fraudulent
• We do not permit the use of our services by residents of restricted jurisdictions

Restricted Jurisdictions

Our Crusado casino does not accept players from a number of territories, including Afghanistan, Armenia, Belarus, Bulgaria, China, Curaçao, Cyprus, Denmark, Estonia, Georgia, Iran, Iraq, Israel, Lithuania, Malta, the Republic of Moldova, Romania, Russia, North Korea, the Netherlands, the Netherlands Antilles, Sweden, Ukraine (including Crimea), the United Kingdom, the United States of America, Cote d'Ivoire and Japan. We may change this list without forewarning, and you are responsible for confirming that our services are lawful in your location. Promotions carry further restrictions for residents of Armenia, Tunisia, Bosnia and Herzegovina, Indonesia, Georgia and Malaysia, and certain NetEnt titles are unavailable across 51 territories due to provider-level restrictions.

Deposits and Withdrawals

We reserve the right to set minimum and maximum deposit and withdrawal amounts at our discretion. For our welcome pack, a minimum deposit of €20 applies at each of the four stages. Wherever possible, we process withdrawals back to the payment method used to fund your account; in some cases, we may pay through an alternative system, and card deposits may be refunded against the original purchase.

• We apply daily and monthly withdrawal limits based on your VIP level
• We allow a maximum of three pending withdrawal requests at any time
• We cap sports winnings at €50,000 per day

Your VIP level is determined by your activity over the 90 days preceding a withdrawal request, taking into account the ratio of your deposits, withdrawals and bonuses received. Our finance team processes withdrawal requests within three business days of your request, or three business days after your previous withdrawal was paid, working Monday to Friday from 6 AM to 5 PM GMT. We may delay processing to complete identity, balance or source-of-funds checks, and we require supporting documents within 30 days of a request.

Minimum Rollover Requirement

We require a minimum rollover of x1 of your deposit before a withdrawal can be processed. If this threshold is not met, we may cancel associated winnings and retain a commission of 10% (minimum €0.50), rising to 15% where the account was funded by bank card or bank transfer.

Bonuses and Promotions

Our Crusado casino welcome pack offers 375% up to €11,000 plus 350 free spins across four deposits of at least €20 each. We structure the package as follows: 150% up to €3,500 plus 125 free spins on your first deposit, 100% up to €2,500 plus 75 free spins on your second, 75% up to €2,500 plus 75 free spins on your third, and 50% up to €2,500 plus 75 free spins on your fourth. A separate sportsbook welcome bonus of 100% up to €200 is also available.

• We apply a wagering requirement of x30 on deposit plus bonus, to be completed within 10 days
• We cap the maximum bet while a bonus is active at €5
• We limit maximum winnings from free spins transferred to your real balance to €50
• We apply a Max Win cash-out rule of x3 the bonus amount

Free spins are credited in batches of 25 per day, over 5 days for your first deposit and 3 days for each subsequent deposit, with each batch valid for 24 hours. You must claim your bonus before placing any bets with the qualifying deposit; a withdrawal request made before or after claiming will void your eligibility. We at Crusado also offer a Weekly Reload Bonus of 77% up to €700 plus 50 free spins, a Weekend Reload Bonus of 50% up to €700 plus 50 free spins, and weekly cashback on both casino and sportsbook activity. Only one bonus may be active on your account at a time, and bonuses cannot be stacked.

Wagering Contribution

We calculate wagering contributions differently depending on game type. Slots contribute 100%, Plinko and live casino (excluding card games) contribute 10%, while scratch cards, keno, table and card games, poker and video poker contribute 0%. Jackpot slots, Slingo, bingo and instant or crash games cannot be played using bonus funds, and we exclude approximately 300 named progressive jackpots plus around 200 named slots from bonus play entirely.

Games and Fair Play

Our Crusado platform features over 6,176 slot titles and more than 7,331 games in total, sourced from 54 leading providers. We offer live dealer games through Evolution, Pragmatic Live, OnAir and Winfinity, along with table games, roulette, blackjack and our Epic Jackpots category. We do not permit jackpot slots to be played with bonus funds under any circumstances.

Store on Coins and Loyalty Rewards

We reward wagering activity through our Store on Coins programme. You earn one Coin per €100 wagered in our casino, one Coin per €100 settled in our sportsbook, and 5% of every deposit credited as Coins. Coins may be redeemed for casino bonuses subject to x40 wagering within 10 days, bonus spins to be used within 7 days, or free bets valid for 24 hours to activate and 48 hours to use, with single bets only at odds between 1.51 and 5.50, a maximum stake of €100 and maximum winnings of €450.

Our Right to Verify and Suspend

We reserve the right to request identification documents, proof of address and source-of-funds evidence at any time. We may suspend or close your account while such checks are pending, and we may decline to process withdrawals until verification is complete. We also reserve the right to verify your identity by telephone call where necessary.

Customer Support

If you have questions about our terms, our bonuses or your account, our support team is available through live chat and email. You can reach us at [email protected] for general enquiries, or [email protected] should you wish to raise a formal complaint. We aim to respond to all enquiries promptly and fairly.

Changes to These Terms

We may update these terms and conditions from time to time to reflect changes in our services, regulatory requirements or business practices. We encourage you to review this page periodically. Your continued use of our Crusado casino account after any changes take effect signifies your acceptance of the updated terms.

Governing Law

Any disputes arising from your use of our services will be settled in accordance with the applicable law. By registering with us, you agree to resolve any disagreements through the appropriate legal channels referenced in these terms.